FAQs

MY ACCOUNTS & MY ORDERS


1. How do I place an order? 

Buying a Epic Threads product is as easy as A, B, C

A. Select your size and click on ‘Add to Cart’

B. Proceed to checkout

C. Confirm your shipping address and pay for your order

2. How can I check if my order went through?

You'll receive a confirmation email and a Whatsapp notification with your order ID and details once your order is placed. Use the order ID to track your order status.

3. What if I forgot my password?

No worries. Click "Forgot Password" on the login page. We'll send you an email to reset your password and get you back on track.

4. Can I add items to an existing order?

Unfortunately, you can't add items to an order once it's placed. But hey, you can always create a new order to grab those extra goodies.

SHIPPING & TRACKING


  1. How long does it take to get my order?

We're fast, we typically process orders within 24-48 hours because we make our own clothes and manage our stock. Delivery times then depend on your location:

  • Shipping Info
    We offer free shipping across India

    1-2 Days Dispatch
    We dispatch orders within 1-2 days.

    7-14 Days Delivery
    We usually take 7-14 working days depending on your location.
    Metros 5-7 days
    Rest of India 7-14 days

  1. Are there any shipping charges?

Nope, shipping is free for prepaid orders. However, there is a ₹50 cash handling fee for Cash on Delivery (COD) orders, and this fee is not refundable if you return your items.

  1. How can I track my order?

We'll send you an order ID by email and WhatsApp. Use that ID to track your package.

  1. How can I change the shipping address of my order?

It’s easy. Log in to your account, find the order, and click "Change Address”. Remember, once your order is shipped you can’t change your shipping address.

  1. Do you ship everywhere in India?

Absolutely, we're on a mission to clothe all of India.

  1. Do you ship products to international addresses?

No, we don’t ship internationally (yet).

  1. What happens if your courier partner is unable to deliver the product or the pincode is non-serviceable?

Our courier partners will try three times to deliver your order. If they can't reach you, the package will return to our warehouse. Customer Support contact@epicthreads.co.in

  1. What should I do if the money is deducted while placing my order using my Debit Card/Credit Card/Net Banking option but the order was not successful?

Ugh, tech glitches are the worst. Check your bank account to see if the funds were deducted. If they were, contact your bank with a screenshot and transaction ID for help. You can also reach us contact@epicthreads.co.in

  1. How can I pay?

We've got you covered. Choose from:

  • UPI
  • Debit/Credit Cards
  • Wallets
  • Net banking
  • Pay Later options (Simpl, LazyPay)
  • Cash on Delivery (COD)
  1. I have a question about shipping. How can I contact you?

Customer Support
contact@epicthreads.co.in

WASHCARE INSTRUCTIONS


Washing: Mild detergent is your BFF. 

Bleaching: Big no-no. It'll wreck your clothes.

Ironing: Iron on low heat. Avoid prints and embellishments.

Drying: Hang 'em loose, inside out.

CANCELLATION POLICY

How can I cancel my order? 

Need to cancel your Epic Threads order? contact@epicthreads.co.in

Note: We can't stop an order once it's shipped. But hey, you can always return it if it's not your perfect match.